Store Info

Sun & Mon: Closed
Tues – Fri: 10 am – 5 pm
Sat: 10 am – 2 pm

For general inquiries and appointment requests, please call (865) 693-3097 during our above listed hours of operation.

Shipping Information

Mackley Jewelers is proud to offer Free Shipping on all orders. We will gladly ship your item, or items, Free via either UPS or USPS, at our discretion. Expected delivery 2 to 5 business days.If you need it quicker, we are glad to accommodate you. There will be an additional fee added to your bill. Please refer to the chart below for general shipping charges.

In an effort to be fair, simple, and safe we have listed a general scale as a guide for shipping expenses below. It is Not our intention to ever make any money on your shipping cost. We have however instituted general shipping rates to facilitate a simplified sales process. Please contact a Mackley Jewelers sales associate at 865-693-3097 if you have any questions.

USPS Express Mail Overnight up to $25,000 – add $20
UPS Overnight up to $2,500 – add $20
UPS Overnight up to $5,000 – add $25
UPS Overnight up to $10,000 – add $35
UPS Overnight up to $15,000 – add $50
UPS Overnight up to $25,000 – add $65
Saturday Delivery – add an additional $10

* Due to unavoidable service delays, UPS delivery may vary. † Need it by Saturday? Depending on your zip code, there may be an upgrade available allowing you to receive your shipment on Saturday. UPS Overnight® with Saturday Delivery is available within most contiguous US areas. If this option is available within your area, it will be presented in your cart at the time of checkout for a small fee.

Order Status Once your order has shipped, you will receive a shipping confirmation email that allows you to track your order. To ensure the security of your package, this email will not contain a UPS® tracking number for orders over $1,000.00 Contact a Diamond and Jewelry Consultant at 865-693-3097 should you need assistance.

Shipping to APO and FPO Addresses Mackley Jewelers will ship any order under $25,000 to an APO / FPO address. Mackley Jewelers ships all APO & FPO orders via USPS Registered or Priority Mail depending on value.

Signature Requirements For Delivery If your delivery is over $100 we require a signature for delivery regardless of any waivers you have from UPS®. If your delivery is under $1,000 and shipped UPS Overnight®, UPS® may require a signature. These requirements are for your protection. All USPS shipments will also require a signature for delivery. If you have any questions regarding signature required shipping please feel free to call one of our service agents at 865-693-3097.

Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to a work address to help you maintain your surprise. And please don’t hesitate to contact a Mackley Jewelers sales associate for any special requests.
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