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Tues – Fri: 10 am – 5 pm
Sat: 10 am – 2 pm
For general inquiries and appointment requests, please call (865) 693-3097 during our above listed hours of operation.
Last updated September 27, 2021
Collection of Information
Regarding information that you provide- At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us.
This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In this policy, “personal information” means any information by which you may be identified or contacted, including, but not limited to, a first and last name, phone number, physical address or email address. In addition, we may collect information about your purchases, billing address, shipping address, gender,
occupation, birthday, marital status, anniversary, interests, and credit card information.
You may choose to provide us names or other contact
Use of Your Personal Information
We may use the information we collect about you to:
● Facilitate your purchases and provide the services you request
● Confirm and track your order, Respond to your
comments, inquiries and requests
● Compare and review your information for errors,
omissions and accuracy
● Prevent and detect fraud or abuse
● Provide and improve our services and product offerings, and develop new ones
● Improve marketing and promotional efforts, and overall customer experience
● Identify your product and service preferences
● Offer you personalized content, including by providing customized content and advertising
● Understand our customer demographics, preferences, interests, and behavior
● Administer and fulfill our contests and other promotions
● Process or respond to your application for current or
future career opportunities
● Contact you regarding products and services (of Mackley Jewelers or our partners) that we believe may be of interest to you, and Other uses with your consent.
We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.
We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights in the submissions to us, as described in the “Submissions” section of our Terms and Conditions page.
Information that We May Share with Others
We may share your information, including personal information, as follows:
Service Providers: We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, fulfillment, assembly, marketing, mailing, and emailing.
Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Mackley Jewelers may share your information with those organizations participating in the applicable event.
Sharing with Other Companies (for their marketing or analytics purposes): We may share your information with other companies or organizations which are not part of Mackley Jewelers. These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.
Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising. You may opt out of receiving personalized advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting http://www.networkadvertising.org/choices/ and http://www.aboutads.info/choices/.
Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; (3) to other companies and organizations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which case information would be transferred as one of the business assets of the Company.
Aggregate Information: We may, and we may authorize third parties to, create aggregate records from personal information by excluding information that makes the information personally identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate information at our discretion.
Children Under 13: Mackley Jewelers does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems. Please visit the FTC’s website at http://www.ftc.gov/ for tips on protecting children’s privacy online.
Security: We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
Mackley Jewelers Legal Department
9648 Kingston Pike, Suite 6
Knoxville, TN 37922
Mackley Jewelers, is the entity responsible for the collection and processing of your personal information